Reference

How we protect your account and information

Your privacy matters to us. We explain exactly how geritoto collects, uses and safeguards your personal data when you open an account, deposit via DANA, OVO, GoPay or…

Account securityPayment data handlingYour rights and choices
geritoto How we protect your account and information
REACH OUT ANYTIME

Contact us about your privacy

Team online

Live chat

Open your account and head to the support icon in the bottom right. Our team in Jakarta responds during hours 08:00–23:00 WIB, seven days a week.

Email

Send privacy questions to [email protected]. We aim to reply within 24 hours with details about how your data is used and how to request changes.

Account settings

Manage your privacy preferences in your account dashboard. Update your email, phone and contact frequency without logging out.

HOW WE KEEP YOU SECURE

Data handling, security and your control

Encryption

Your login details, deposits via DANA, OVO, GoPay or QRIS, and withdrawal requests travel over SSL encryption. We audit our servers monthly to catch unauthorised access.

Retention

We keep your account data for as long as your account is active. After you close it, we retain transaction records for seven years where local law requires; other personal data is deleted after 90 days.

Cookies

We use session cookies to keep you logged in and analytics cookies to see which games players open first. You can disable non-essential cookies in your browser; essential ones stay active.

Third parties

Payment processors, fraud-detection services and customer-support platforms see limited data — your name, email and transaction history. They are bound by confidentiality agreements.

Your rights

You can request a copy of your data, correct inaccuracies, or ask us to delete non-essential information. Email [email protected] with your account email and we'll respond within 15 days.

Changes to this policy

If we update this privacy policy, we'll email you and ask for your consent before new terms take effect. Check this page occasionally to see the latest version.

Privacy questions our players ask most

No. We do not sell or share your personal information with other platforms or marketing partners. Payment processors and fraud teams see only what they need to process deposits via DANA, OVO, GoPay or QRIS and verify transactions safely.

Transaction records stay in our system for seven years where local law permits. Your profile data — email, phone, address — remains active while your account is open. Close your account and we delete personal data after 90 days, except legally required records.

Yes. Email [email protected] from your registered email with 'Delete My Account' in the subject. We'll close it, send you a copy of all your data, and remove personal details after the retention period ends.

We verify your identity to comply with local gaming regulations and prevent fraud. Your date of birth confirms you meet legal age requirements where applicable; depends on local law. We also use your name to match deposits via DANA, OVO, GoPay and QRIS to your account.

No. Payment details are encrypted and processed directly by DANA, OVO, GoPay, QRIS and our bank partners. We never store credit card numbers, PIN codes or full account details. Only transaction IDs and amounts appear in your withdrawal history.

Open your browser settings and disable third-party cookies. Our essential cookies — login sessions, fraud detection — will stay active so you can play smoothly. Visit your account settings to opt out of marketing emails anytime.

We email you with changes and ask for consent before new terms apply. You'll see the updated date at the bottom of this page. If you disagree with changes, you can request account closure before the new policy takes effect.